Hinduja Global Solutions - Assistant Manager - Operations

1. Measurement and tracking mechanisms for improving process efficiency.

2. Customer Complaint Management

3. Handling Escalation and finding the root cause and providing resolution for the issue

4. Fixing the process Gaps by deep drill down.

5. Problem identification & solution designing.

6. Running Projects for process Improvement

7. Designing SLA s and SOPs for all functions to meet Business needs; Operations excellence & SLA Management

Desired Candidate Profile

1. Graduation with minimum 3 years of relevant experience in telecom domain, customer service & Operations

2. Excellent command over English and regional language is mandate