HGS is a world leader in Customer Relationship and Business Process Management. Our operational excellence, combined with functional expertise, has made us the Preferred Partnerfor most of our clients.   HGS expertise spans the telecommunications and media, healthcare, insurance, banking, consumer electronics and technology, retail, consumer packaged goods industries, as well as the public sector. HGS operates on a global landscape with about 40,000 employees in 65 worldwide locations delivering localized solutions. HGS, part of the multi-billion dollar Hinduja Group, has over four decades of experience working with some of the world's most recognized brands. For more details please visit us at http://www.teamhgs.com.  Designation : DGM / GM - Business Excellence  Location : Bangalore  Reporting to : VP - Business Excellence  Key areas of responsibilities (KRAs) :  - Manage high impact organizational projects which are cross functional, cross geography in nature.  - Support geographies/cluster of accounts /support functions in Continual Improvement initiatives.  - Implement strong governance to address Operations Quality and Improvement projects and initiatives.  - Generate business impact through Continual Improvement initiatives.  - Support one or more Business Excellence initiatives e.g. CSAT survey, Internal Customers Satisfaction (ICSAT), Self Assessments (Health checks), Tools Adoption, KAIZEN, etc.  - Implement strong governance to address Operations Quality and Improvement projects and initiatives.  - Build team capability.  Desired skill sets:  - Strong Program management skills.   - Strong analytical skills  - Strong facilitation skills  - Customer facing and interaction abilities.  - Ability conduct end to end process mapping and managing process improvement/process re-engineering  - Ability to develop process frameworks  - Sound knowledge of tools/technologies in ITES and support functions  - Sound knowledge and implementation experience of Excellence models (eSCM, EFQM, Malcolm Balridge, CMM etc).  - Work experience as Quality consultants will be an added advantage.  - Ability to train and conduct workshops  - Ability to identify process re-engineering requirements against end to end service provisioning.  - Ability to work across various geographies.  Desired qualifications (including certifications) :  - Graduate / MBA from business school of repute will be an added advantage.  - Six Sigma Black Belt certified or equivalent  Desired years of experience :  - Around 10-18 years, 3-4 years of BPO experience is preferable   - Preferably, should have leadership experience in manufacturing/ services in the field of Quality/ Excellence/ Operations.  - Work experience in MNCs or reputed organizations will be an added advantage.  Internal Customers :  - Senior Management of the geography   - Support functions  - Operations  External Customers :  - All customers of the organization

Bangalore

HGS - DGM/GM - Business Excellence - Six Sigma - Blackbelt 

HGS - DGM/GM - Business Excellence - Six Sigma - Blackbelt  ,Job Description for HGS - DGM/GM - Business Excellence - Six Sigma - Blackbelt  in Hinduja Global Solution in  Bangalore for (12-18) years of experience. Apply Now!

Job Description for HGS - DGM/GM - Business Excellence - Six Sigma - Blackbelt  in Hinduja Global Solution in  Bangalore for (12-18) years of experience. Apply Now!