Manager - Customer Delight  Summary :  - Manager - Customer Delight will be primarily responsible for executing customer acquisition and retention strategies.   - The successful candidate will drive customer acquisition and retention by analyzing key data points, initiating pro-active customer interactions through written and verbal communications, documenting interactions in internal systems, coordinating the organization's efforts to resolve customer issues in a timely and accurate fashion, and developing executive level reports on progress.   - The Customer Delight Manager will report to the Director - Operations.  Essential Duties and Responsibilities :  Lead the Customer Delight team in :  - Reviewing customer subscription details, establishing rapport, and retaining customer base and revenue  - Maintaining a balance of customer satisfaction while retaining revenue  - Identifying up-sell and value-add sales opportunities and delivering to the sales team for execution  - Ensuring accuracy and consumer satisfaction by having attention to detail  - Utilizing technology to create and retain consumer data and records  - Serving as company ambassador delivering quality product information and assistance  - Establishing and developing relationships with clients and co-workers  - Demonstrating excellent communication and computer skills  - Identifying process improvement opportunities and implement solutions  Qualifications :  - Strong written and verbal communication skills  - The ability to analyze data and research results  - Exceptional listening skills and problem solving ability  - Excellent time management skill and keen attention to detail  - Ability to manage and prioritize tasks  - Customer focus with a high level of enthusiasm and a positive attitude  - Ability to work within teams to exceed customer expectations  - Proven track record of reliability  - Possess high level of confidence, desire to succeed, and assertiveness  - Experience working independently and scoping/executing high quality deliverables are a must  - Ability to remain fact focused in emotional situations  - 5+ year related experience and experience in leading teams.  - Hospitality industry expertise and call center expertise is a plus.

Bangalore

HealthifyMe - Manager - Customer Delight 

HealthifyMe - Manager - Customer Delight  ,Job Description for HealthifyMe - Manager - Customer Delight  in HealthifyMe in  Bangalore for (5-9) years of experience. Apply Now!

Job Description for HealthifyMe - Manager - Customer Delight  in HealthifyMe in  Bangalore for (5-9) years of experience. Apply Now!