GM HR at Healthcare At Home India
Views:2444 Applications:150 Rec. Actions:Recruiter Actions:22
Healthcare At Home - Operations Business Excellence (6-9 yrs)
Title: Operation-Business Excellence
Location: Noida
Reporting To: Head-Customer Service
Direct Reports: As of now None
Summary of Role:
Designing the Process
- Transactional & Strategic quality for Adopting best practices, ensuring meeting of SLA's, Drive process improvement and other quality tools for process performance measurement and standardization.
- Prepare & compile various weekly/monthly reports pertaining to process and productivity.
- Analyze complex issues and proactively resolve problems.
- Create, Control and Review process to prevent, detect and fix any risk.
- Propose and implement improvement in the CSAT, CRM, and Customer Feedback.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.