Head - Telesales - Financial Services

Company Profile:

Currently we have senior vacancies for Sales & Marketing Professionals based in Mumbai with our clients who are a very rapidly growing, professionally managed Financial Services organisation having started operations 3 years back. They have a very unique business model & offering which has been launched on the back of high-end technology platform. The concept has been very well received by the target audience and the organisation has been growing at over 30% quarter-on-quarter basis. Currently they are operational in 5 metros in India and plan to be in 8-10 metros by the end of the current financial year.

The positions are based in Mumbai and report to the CEO / Head-Sales & Marketing. Our clients offer excellent salary/perks and career growth paths.

The positions are expected to be closed by end-August.

Head - Telesales :

The purpose of the role is to deliver sales revenue, profitability and customer satisfaction targets of SME accounts through telesales channels

- Working in conjunction with regional sales team and marketing, telesales is crucial in driving new business opportunities into customer acquisition cycle.

- To set up processes and policies for telesales business unit which is compliant with TRAI guidelines

- Have a detailed stakeholder map for all cross function engagement that influence and drive telesales

- Develop KPIs for telesales vendor, set pricing guidelines for telesales products, monitor vendor performance, implement improvement initiatives

- Ensure that 30/60/90 days plans are defined that focuses on KPIs forecasts and how we will differentiate in the marketplace.

- Plan, manage and control the annual budget for telesales channels.

Candidate Profile:

- The ideal candidate would be MBA with 6-10 years relevant experience of which recent few years must be in telesales of large organisations in BFSI, hospitality, travel or other verticals which greatly depend on telesales for achieving deals closures.

- Experience in starting a new telesales set-up or expanding an existing set-up would be desirable.

- Must have strong analytical skills. Candidates must be currently based in Mumbai.

Prakash Kewalramani
B.Tech (IIT-Delhi); MBA (IIM-Ahmedabad)
Impact HR Services Pvt.Ltd. (Mumbai-Bangalore-Pune)