Head - Support - Healthcare

We have an opportunity with one of our client in Hyderabad

Legal Head

She/he shall be responsible for the strategic and tactical support of all software applications developed by company. To manage and support current and new applications

- Provide hands-on technical management and manage a team of Engineers that provide technical problem resolution issues that arise within our customer facing applications

- Manage and empower a team of Engineers that are responsible for providing 24/7 Application Support

- The primary responsibility for the overall support of customer facing applications. This support includes fixing software defects, providing configuration assistance, helping with operational/data issues and developing modifications/extensions

- Must be proactive in identifying critical business, technical, and/or operational issues and then drive issues to closure.

- Develop professional relationships with external clients and internal team members.

- Completes project status reports and actively participates in status meetings with various stake holders

- She/he needs to design, develop and implement a Service Level Agreement (SLA) between Application Support and customers and ensure the terms are met or exceeded on a regular basis

- Establish new process to improve stake holder satisfaction

- To training the existing staff

- Additional responsibilities as assigned from time to time

- To adhere all the organizational process and policies

Healthcare domain experience is must

Qualification: Bachelor/ Masters in Engineering in Computer Science or IT

Salary - Best in Industry

Location - Hyderabad

If interested please share your updated or call me at 8885521528

Deepti
Vrinda Consultants