Head - SCM Delivery - Back Office Process

Detailed Description :

To Head SCM Delivery (primarily back office)

Desired Skills & Experience :

Minimum Experience : 15 + Years of Experience

Roles & Responsibilities :

As a delivery head, responsible for :

- Process performance on SLAs / Scorecards / KPIs

- Drive Process Improvements through Kaizen, Six Sigma projects and by imparting domain knowledge to the teams.

- Meet and exceed stated Project Revenue & Margins, identifying and driving margin improvement initiatives

- Customer Satisfaction / Employee Satisfaction

- Working to grow the existing business penetration (EN business), Take strategic decisions in this regard

- Addressing all customer escalations and represent the Management in all key client governance forums such as MBR / QBR- s, etc.

In addition, as a supply chain domain expert, he/she will also need to

- Participate and contribute actively for new client RFI/RFP's.

- Providing strategic direction to solutions for new opportunities under SCM

- Review and approve Standard Operating Procedures, Account Maps, Process Manuals, etc.

- Provide all domain expertise related inputs and support on new deals being pursued in SCM area

Skill sets required :

Necessary Skill sets :

- Deep domain expertise in Supply Chain - especially around sourcing & procurement, order management and data management. Material management, Logistics, Vendor development and Project management

- Excellent inter personal and people management skills, with an ability to lead the team from the front; should have handled large teams (500+ FTEs)

- Good understanding (preferably hands -on work experience) in ERP systems like SAP, Oracle, JDE etc., and sourcing tools (e.g., Ariba Sourcing tool)

- Good Analytical Skills; Expertise in analysing and coordinating supply chain data and reports

- Excellent Communications skills, both verbal and Non-Verbal

Desired Skill Sets / Preferred Attributes :

- Good knowledge of Quality Principles and Six Sigma certification.

- Should have transitioned at least two to three SCM projects

Educational Qualifications :

- Master's Degree from Reputed University

- Any SCM/Financial/Logistics qualification would be a big plus.

Experience :

- Minimum 15+ years of experience in SCM domain - as detailed above

- SCM Experience in the BPO industry would be preferred

Type of Process (Voice/Chat/Email/Data Entry): Most of the engagements rolling under this resource would be non-voice, though there are few cases of voice support as well.