Head - Quality - Internet/Online

Head- Quality:-

Job Details are as under

- Lead the development and deployment of the Transactional Quality Roadmap for the accounts aligned.

- Identifying areas of significant improvement in the back end processing systems and provide strategic direction & thought leadership

- Needs to have a domain experience in content development, design, data management, outbound, inbound and other outsourcing mediums.

- Lead and do Project Management for few strategic initiatives.

- Coaching and Mentoring Process Owners and Team Members for improving quality of deliver

- Lead the development & deployment of the Customer Satisfaction measurement systems.

Knowledge, Experience and Education -

- Knowledge & expertise in quality auditing and improving quality of all business transactions

- Knowledge of Statistical tools/ Knowledge of various Quality Systems

- Knowledge of process development and change management.

- Competent in Transactional Quality Project planning, Project Leadership and team facilitation

- Create a team environment of accountability and commitment for reaching project goals

- Very strong analytical skills and result orientation

- Ability to learn very quickly and identify improvement opportunities - high energy and self-starting individual.

- Demonstrate the coordination skill to facilitate discussion to build solution and get the same executed.

- Facilitative Leadership skills - influencing skills, mentoring and coaching - to be able to drive change in the organization