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11/07 Naveen Sharma
Manager at Mastermind Network

Views:2448 Applications:84 Rec. Actions:Recruiter Actions:2

Head - Quality - BPO (16-24 yrs)

Delhi/NCR Job Code: 153737

This position is responsible for successful development and roll out of a Quality framework for processing and IT Operations.

- The position initiates, designs and executes strategies necessary to cascade the agreed Quality framework across the various levels of the organization and ensuring that client deliverables are never missed.

- The position is also responsible for Quality training and trainee certifications. The Quality leader would also lead efforts towards identified certifications.

Responsible for Quality Management:

- Quality training and certification

- Quality Improvement projects driving efficiencies and productivity

- Ensuring key client metrics are met; New process designs; Scorecard designs

- Strategic Planning

- Work/Process standardization

- Problem solving & decision making.

Knowledge & Skills required:

- Process Excellence, Innovation, Client focus, Business Acumen, Talent leadership, Change Management.
Master Black Belt.

- Experience in IT- enabled (BPO) industry preferred.

- Exposure to ISO, CMM will be an added advantage

Please feel free to contact at 9810087466 for any query.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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