Head - Quality Assurance - Ceramics/Glass

- Manage quality for Plant

- Define yearly quality objectives

- Design action plans with Managers

- Implement and maintain a Quality system that is compliant with ISO 9001 standards, and in line with the Ceramics Quality Policy

- Review customers- requirements, and ensure they are met

- Support the management of quality non-conformities, including customer complaints, to prevent recurrence

- Drive a continuous improvement approach

- Develop communication and training about quality

- Implement best practices on sites

- Undertake audits and support the definition of related action plans

- Validate a control system to guarantee traceability and consistency of products and services

- Manage Quality documentation: establish and maintain all required documented information

- Benchmark and network with other Divisions

- Collaborate with Operations team to deliver the committed volumes within the specified timelines and with 100% quality

- Responsible for following and maintaining the safety standards