Job Purpose:  Quality Assurance and GRC (Governance, Risk, Control) Head is responsible for developing, implementing and maintaining appropriate internal controls and quality assurance systems within a designated service delivery section to ensure the quality of service standards are in accordance with established Service Level Determinations and service designs. The individual will be accountable for risk management and compliance against processes and policies e.g. regularly reporting noncompliance against process ICS controls.  Principal Accountabilities:  1. Quality Assurance:  - Develop and maintain quality assurance systems within BSC, including the development of quality checklists, procedures, processes, supporting tools and techniques.  - Plan, develop and undertake quality audits and analyses activities within BSC to ensure individuals and teams comply with established internal controls, quality assurance systems, legislation, policies and procedures.  - Conduct quality assurance investigations of non-conforming processes, including identifying underlying causes, and developing and coordinating recommended corrective actions.  - Identify and analyse quality assurance gaps and any associated training and development needs to continuously improve the delivery services to customers of BSC   - Prepare detailed audit records summarising audit observations, findings, conclusions, any proposed new quality controls and any follow-up actions to be taken.  - Work collaboratively with Head of BSC, Service Management Head and Process Heads to identify quality assurance gaps and implement corrective action.  2. Governance & Risk Control:  - Establishing governance mechanism and principles within the organization  - Managing risk and compliance against legislation, policies and procedures  - Establishment, maintenance and tracking of process ICS controls and SOD (Segregation of Duties) for enabling technologies  - Regular reporting of control adherence to Head of BSC  - Creation action plans for mitigating risks rising from non-compliance  Skills & Desired Experience:  - Expertise in handling - Quality Assurance- functions for organizations with large scale operations. Deep knowledge about quality assurance compliance activities, including best practices, procedures, tools and technology.  - Experience of supervising managers of multifunctional or global teams in the past and ideally worked in an operations environment to deliver high quality outcomes and results.  - Ability to thinks strategically; taking a balanced short and long-term view when solving problems; ability to utilize information from a wide variety of sources  - Result oriented, with high level of motivation for self-growth, along with the drive for growing team members and overall organization.  - Entrepreneurial spirit with high motivation and enthusiasm to learn. Experience of working in a startup service center organization will be a plus.   - Experience working for a multinational organization and working with colleagues internationally  - Excellent stakeholder engagement skills and ability to communicate effectively with clients of all levels and with fellow project team members  PGDM/ MBA from premier institution or other relevant Post Graduation.  Training and certification in Six Sigma or LEAN, or similar quality management experience  Experience 5-8 years pertaining to Quality Assurance function with large, complex & high growth business organizations.   Black belt certification in lean six sigma or evidence of comparable knowledge

Bangalore

Head - QA & Governance, Risk & Control - Shared Service Captive 

Head - QA & Governance, Risk & Control - Shared Service Captive  ,Job Description for Head - QA & Governance, Risk & Control - Shared Service Captive  in Krehsst Tech Solutions in  Bangalore for (12-18) years of experience. Apply Now!

Job Description for Head - QA & Governance, Risk & Control - Shared Service Captive  in Krehsst Tech Solutions in  Bangalore for (12-18) years of experience. Apply Now!