Head - Projects

About Our Client :

The world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide.

Serving clients in 121 countries with close to 2K Application Centre's.

Processed over 104 million applications since its inception in 2001

Worldwide operations certified ISO 9001:2008 for Quality Management System,

ISO 27001:2013 for Information Security Management System and ISO 14001:2004 for Environmental Management System

Our Client is the world's largest outsourcing and technology services specialist for governments and diplomatic missions worldwide. The company manages visa and passport issuance-related administrative and non-judgemental tasks for its client governments. With around 2K Application Centres and operations in 121 countries across five continents, our client serves the interests of governments. The company has successfully processed over 104 million applications since its inception in 2001.

The company's highly differentiated solutions portfolio includes dedicated visa and passport application centres, information services (call centres), web based modules (for appointment scheduling and online payment collection), biometrics (data capture and transfer), verification / legalisation / attestation, translation, overseas citizenship, logistics solutions, programme and project management, database management, security solutions, financial solutions, etc. This broad scope enables client governments to focus entirely on the primary task of assessment and interviews.

To meet the demands of the client governments, our Client has embedded best practices in its operations across all its dedicated visa application centres globally. From the distribution of visa application forms to returning processed applications, and related services, our client follows a series of highly advanced, precise and streamlined processes to ensure its client governments' and applicants' absolute security and confidentiality. Our Client's offices and operations across the world are certified with ISO 9001:2008 for Quality Management System, ISO 27001:2013 for Information Security Management System and ISO 14001:2004 for Environmental Management System.

Our Client is a wholly-owned subsidiary a public-listed company headquartered in Zurich, Switzerland.

Role : Head - Projects

Band : GM /Sr. GM / AVP

Reports into : COO - South Asia

Location : Mumbai

Reportees : Projects Team

Qualification & Experience (Education, Experience, specific knowledge, skills, understanding, attitude) :

Education :

- MBA from a well regarded Institute

- Graduate or globally recognized equivalent degree.

- Project Management Professional Certification or globally recognized

Experience :

- 12-18 years Management experience in IT / ITES or related industry ; atleast 4 - 5 years hands-on Project delivery/execution equivalent degree at a Corporate Level.

Purpose of the role :

- Responsible for effective planning, delegating, coordinating, staffing, organizing, and decision making for projects with the view to attain desirable profit making results for an organization

Profile : Roles and Responsibilities :

Areas of Responsibility & brief description / Responsibility Level :

- Manage project budget, resource allocation, plan and schedule project timelines in collaboration with senior management. / Full

- Constantly monitor the project schedule with the senior management & related staff and report on progress of the project to all stakeholders. Oversee the running of the office. / Full

- Determine the project goals and measures based on which the project will be evaluated and assessed on its completion / Full

- Ensure proper execution of project based on designed project plan and make required alterations safeguarding successful completion and implementation of project / Full

- Liaise with project managers on regular basis to review work quality, ensure the project meets its standards and time lines. Ensure Compliance to all standards viz. ISO 9001, 27001, 14001, etc. & any other guidelines stated. / Full

- Monitor and approve all budgeted project expenditures / Full

- Determining and implementing the appropriate corrective action to resolve the problems in the project leading to organization growth. / Full

- Evokes creative and innovative thinking from team members while helping them to bring their ideas and career plans to fruition. / Full

- Helping develop training courses, workshops and methods to support process management / Full

- Ensure Internal & External Customer Satisfaction / Full

- Manage all external contracts with 3rd Party vendors and sub-contractors / Full

- Define, develop and execute standard reports and dashboards to senior management. This also includes defining and publishing custom reports and MIS unique to specific Project and Program. / Full

- Be responsible for Project staffing, training and resource management including staff management such as performance management, general administration, policy deployment & enforcement and career growth. / Full

- Participate in all enterprise wide Projects and deploy trained personnel to execute Projects of varying expertise / Full

- Participate in and contribute to Bid management process and develop personnel to provide solutions in the Process, Projects management, application and Website streams or any other skill set that may be required / Full

Indicative KRA- s/Budgetary and Revenue Responsibilities :

- New Project Roll Out

- Project Schedule Management

- Project Cost Management

- Project Execution

- Project Tracking & Monitoring and Stakeholder communication

- Projects Mandatory Documentation Management

- Team skill inventory and expertise management including Training of personnel

- Projects resource management and performance management of personnel

Key Interactions within and outside of VFS :

External :

- Vendors & External Consultants

- Missions & FMC- s

- External Auditors

- Operations and BD Personnel

Internal :

- Departments across VFS

- Finance Department

- Internal Audit Team

Atul Choudary

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