Deputy General Manager (Head of Ops) - F&A Shared Service Centre

F&A Transaction Processing

MNC KPO

Location-NCR

POSITION REPORTS TO:Account Director

FUNCTIONAL/ OPERATIONAL:

- To lead a big team of more than 100 staff responsible for delivering F&A transaction processing services from the shared service centre (SSC) to a UK based customer (a FTSE 100 company)

- SSC transaction processing areas include:-

- Procure to Pay (P2P) – Invoice processing (manual & electronic), invoice exception handling, vendor/business query management, invoice management reporting, vendor statement reconciliation, staff expense payment processing, petty cash processing, P2P Helpdesk, operational reporting, etc

- Order to Cash (OTC)- Sales order processing, generation of sales invoices, collection of due and overdue invoices, invoice query management from business and end customers, AR helpdesk, AR reporting, cash application to invoices, dunning, operational reporting, etc.

- Treasury & Cash Management – Bank account reconciliation, execution of payment run, posting of receipts to clearing account, etc.

- Technical Accounting - Various SAP master data creation and changes, GL code creation, support of SAP interfaces, operational reporting, etc.

- Inputting to continuous improvement and change management initiatives

- Working with the customer when sizing new or addition work for the SSC.

TEAM RELATED:

- Prepare development plans for every team member with a suitable action-plan

- Regularly assesses training needs to fill gaps in performance

- Plan and impart necessary process- related training to team members wherever necessary

- Coordinate with HR and Admin for process requirements

- Arrange for backfilling in-case of requirement

- Appraisal of subordinates

- Keep attrition under control

- Take immediate decisions whenever required

- Review the process periodically and take required steps to improve the process

- Managing, monitoring and tracking service performance including service levels

- Work closely with the Divisional Account Managers to ensure understand and address business issues

- Participate in monthly service and operational reviews and take accountability for issue resolution

- To Support customer projects and initiatives

Post Graduate in Commerce / CA / ICWA / MBA (Finance)

8-10 years / 3-5 years of F&A BPO

DESIRED INDUSTRY EXPOSURE:International F&A BPO or a captive shared service centre

DESIRED ROLE EXPOSURE:

- Should have lead a team of 50 or more staff performing Finance and Accounting outsourcing work for the third party or internal customer

- Must have sound knowledge of Procure to Pay and Order to Cash processes

- Should have exposure to the quality tools like six sigma, lean, etc

- Should have worked for a multinational company in a multicultural environment

- SAP knowledge would be an added advantage

Please mark subject line as 'DGM-Head of Ops–F&A' and mail to arvind@leadsearch.biz

Please mention CTC & notice period