Head Operations

Exp - 12 yrs

Location - Chennai

CTC - max 23lacs

- Service Delivery to all Clients as per SLAs.

- First Level & Key escalation for All Clients.

- Intense Client engagement & networking; mining current accounts for additional opportunities, with continuous improvementof share of clients’ outsourcing spend.

- Oversee new process transitions;

- Set up systems and programs for continuous process improvements.

- Ensure Account Profitability.

- Motivate, Lead and Manage Operations Team comprising Client Relationship Managers (CRMs), Insurance Back Office (BO) and dedicated CSC staff including Regional Coordinators (RCs)

- At least 12 years of operations experience part of it in Insurance Companies, preferably both Life and Health Insurance and part of experience in Insurance BPO, with at least 2 years in a leadership position handling a large team.

- BPO experience and Operation experience across the full Insurance value chain desirable

Kindly Contact:-
kavitha
Senior HR Consultant
Meru Consultants
mailid: kavitha@meru.co.in