Head - Operations - FinTech NBFC

We have a Suitable Senior Vacancy as Head-Operations with our clients who are a professionally managed NBFC FinTech organisation based in Mumbai. Our clients offer good remuneration, good quality experience, an ethical work environment and excellent career growth prospects. The position is based in Mumbai and reports to the CEO. Interviews are scheduled shortly.

Company Profile Our client is a fast-growing, very-well funded FinTech organisation focusing on certain specialized lending verticals. The organisation has identified highly potential niche segments and deploys state-of-the-art technology platform brought into India for the first time in this business to build a leadership position in this segment. They have National Presence with over 10 branch locations, headcount over 250#, profitable operations and large and rapidly growing book-size. Their NPAs are much lower than other banking & NBFC organisations. They plan to come out with an IPO in next few years.

Our clients offer an excellent opportunity to independently build a career in the organisation, an ethical work environment, excellent remuneration and excellent career growth prospects as well. This is a unique opportunity for Retail Banking/NBFC Sales professionals to join up and grow rapidly with a start-up organisation.

Being in the Fintech business, the recent Demonetisation in India has further spurred the growth of our clients.

Job Profile This is a senior position and will be involved in leading & strengthening the Ops function (frontend and backend including Telecalling Centre) and achieving the targetted results. Will handle National Role. Will have a team of professionals reporting into the position

KRAs: Operations Management, Strategic Planning & Automation, Process Management & Improvement, Process Control, MIS & Reporting, Training & Development, Process Reengineering, Vendor Management

1. Operations Management: Formulating operational goals and developing business plans for the achievement. Assessing and heading end to end projects. Ensure process compliance with all business rules and regulatory directives

2. Strategic Planning & Automation: Setting up new and managing existing projects to achieve business objectives and ensure high efficiency/utilization. Reduction of costs through process improvements and automation.

3. Process Management: Monitoring the process wise SLA's, driving improvement projects and implementing adequate measures to maximise productivity. Identifying & analysing the problem areas and determining a solution to resolve the issue.

4. Process Controls and MIS: Designing and Monitoring the daily reporting & MIS to evaluate the performance & control parameters of the department. Leading monthly and Quarterly business reviews with the executive management.

5. Training & Development: Driving need based training modules for developing multi skilled work force for cross utilization within sub processes for optimum efficiency. Conducting monthly / quarterly meeting with managers for discussing team's performance and identifying areas of improvement. Actively driving employee engagement activities.

6. Process Re-engineering: Exceptional analysis skills with an ability to transform the needs of business users and stakeholders into Domain/functional/technical requirements. Skilled at performing Gap analysis, Risk analysis, and Cost/Benefit analysis, along with good knowledge of process workflow tools and techniques.

Candidate Profile MBA from premier B-Schools with 8-20 years relevant Ops experience in Banking / NBFC / other mass-service (telecom, healthcare, hospitality, logistics) organisations out of which atleast 5 to 7 years must be at a senior level.

If interested, kindly mail us your latest CV in Word.doc immediately clearly indicating in the subject: REF: Hd-Ops, FinTech