Best in industry  - Support and provide superior service to customers; address customer issues and ensure effective and long-term problem resolution  - Provide timely and accurate information to customers regarding order status and product knowledge requests; also providing timely feedback to the company regarding any issues or customer concerns  - Process customer orders and changes according to company procedures  - Build rapport with customers and interact with them in a warm, friendly and professional manner  - Ensure customers understand product information, and provide additional information to customers as needed; listen attentively to customer needs and concerns  - Suggest new ways to solve customer problems and improve the customer experience  - Prioritize call responses and timeliness of follow-up based on urgency of call, and escalate unresolved issues in a timely manner  - Answer inquiries by researching, locating, and clarifying desired information  - Resolve problems by clarifying issues; researching and exploring answers and alternative solutions, implementing solutions, fulfilling requests   - MBA  - B.E. / B.Tech is preferred  - Customer Service Experience  - Help Desk Experience  - Preferably from e-commerce background

Delhi NCR

Head - Operations - Customer Support - eCommerce - Startup - IIM/IIT/BITS 

Head - Operations - Customer Support - eCommerce - Startup - IIM/IIT/BITS  ,Job Description for Head - Operations - Customer Support - eCommerce - Startup - IIM/IIT/BITS  in Zyoin Web Pvt Ltd in  Delhi NCR for (4-8) years of experience. Apply Now!

Job Description for Head - Operations - Customer Support - eCommerce - Startup - IIM/IIT/BITS  in Zyoin Web Pvt Ltd in  Delhi NCR for (4-8) years of experience. Apply Now!