Client Partner at Praaxis Search Pvt Ltd
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Head - Operations (8-12 yrs)
- Managing the day to day planning, operation and problem solving for the teams.
- Providing monthly inputs to managers with regards to the highlights of the respective processes.
- Ensure efficiency in terms of allocation of resources to different projects/campaigns.
- Mentor new hires (managers) and ensure they achieve competency in the process.
- Constantly monitor & review performance matrix for achievement of objective.
- Drive the teams to achieve targets on time with 100% efficiency.
- Coaching, mentoring and giving feedback to the managers.
- Identify relevant training needs of managers & ensure effective implementation.
- Counselling & motivating managers, team leaders, SME and thereby managing attrition.
- Handling a team of anywhere from 80-150 people.
- Monitoring attendance.
- Taking escalation calls.
- To track & ensure closure of complaints.
- Act as the communication conduit between Front liners and the Management.
- Set a healthy environment across company and positive mind frame in the individuals.
- Investigating client's satisfaction and reporting any issues.
- 8+ years of total experience required.
- Masters degree is a must.
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