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15/03 Rajlakshmi Bhattacherji
Client Partner at Praaxis Search Pvt Ltd

Views:4359 Applications:188 Rec. Actions:Recruiter Actions:0

Head - Operations (8-12 yrs)

Delhi/NCR Job Code: 431317

- Managing the day to day planning, operation and problem solving for the teams.

- Providing monthly inputs to managers with regards to the highlights of the respective processes.

- Ensure efficiency in terms of allocation of resources to different projects/campaigns.

- Mentor new hires (managers) and ensure they achieve competency in the process.

- Constantly monitor & review performance matrix for achievement of objective.

- Drive the teams to achieve targets on time with 100% efficiency.

- Coaching, mentoring and giving feedback to the managers.

- Identify relevant training needs of managers & ensure effective implementation.

- Counselling & motivating managers, team leaders, SME and thereby managing attrition.

- Handling a team of anywhere from 80-150 people.

- Monitoring attendance.

- Taking escalation calls.

- To track & ensure closure of complaints.

- Act as the communication conduit between Front liners and the Management.

- Set a healthy environment across company and positive mind frame in the individuals.

- Investigating client's satisfaction and reporting any issues.

- 8+ years of total experience required.

- Masters degree is a must.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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