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Consultant -Talent Acquisition at Laksh Human Resources
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Head - Online Sales/Telesales - NBFC/Bank (3-7 yrs)
Designation : Head telesales
Location : Mumbai
Education qualification : MBA
Preferred Industry experience : NBFC/Banks
Desired experience : Relevant experience of 3-6years in managing contact /call centre .
Role :
- Set up inhouse telecalling centers for the PAN India outbound call center operations.
- Devised strategies for effective leads management
- Devised customer retention plans for repeat business.
- Share and implement change management projects for improving productivity.
- Initiated incentive/ R&R programs for boosting performance to meet business objectives.
- Real-time MIS reports for proactively addressing issues if any.
- Set up the Quality and Training framework for ensuring compliance to processes and manpower training.
- Collaboration with internal HR, Admin, IT, Finance, Marketing for smooth operations.
- Manage the P&L of the Telesales channel.
- Strategically implemented online lead generation initiatives through Internet and SMS.
- Monitor ROI for all campaigns and the database procured.
- Maintain strong relationships with partners, and align them towards Business Goals
Salary Offered : 13-20 LPA
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