Head - Online Customer Conversion & Experience - Consumer Durable - eCommerce

Head- Online Customer Conversion and Experience

We have an urgent requirement for the position of Head - Online Customer Conversion & Experience in Mumbai for a renowned Consumer Durable client who is going to start their E- Commerce portal also.

Job Description :

- Implementation of online customer experience and conversion strategy

- Creating and innovating customer centric user interface on multiple websites for excellent online customer experience

- Coordinating with UI agencies for strategic and tactical changes for best outcome

- Coordinating with technology vendors for strategic and tactical changes during implementation and operations of eCommerce portals

- Coordinating with IT teams ( GIL) for strategic and tactical changes website performance and up time/ speed

- Continuously identifying best and innovate practices in website designs/ functionalities and implementing in coordination with multiple stakeholders

- Carrying out detailed web analytic's and suggesting continuous improvement for better performance

- Managing and leading internal/ agency resources

- Coordination with offline marketing team for ensuring branding guidelines adherence

- Coordination with Content team and agencies for timely update of all content on various portals.

Desired Candidate :

- Candidate e should have excellent Educational Background.

- He/She must be willing to work in 6 days.

- 8 Years in Website Product Management (Minimum 4 years in managing eCommerce Websites having lead multi-member team)

Essential :

- eCommerce website management

- Website design / functionality

- Exposure to tier-1 eCommerce platform like IBM WCS/ Sterling commerce/ Hybris/ATG/ Magneto Enterprise

- Team Management Skills

Preferred :

- Analytical Skills

- People Management Skills

Aamira Fatima Mitra