Head - Online Business - eCommerce

The incumbent will head a business unit which has two vertical solutions backed by delivery team of 20+ resources and 20+ existing customers (reputed brands in e-commerce industry).

KEY RESPONSIBILITIES:

- Create business plan, strategy and drive the business to 3X level working closely with the Sales team and Delivery team.

- Must drive account hunting and account farming activities.

- Understand the Industry trend, challenges and requirements pertaining to the ecommerce and travel verticals and define solution road map

- Create marketing collateral - content, blogs, case studies, videos, demos etc

- Lead the pre-sales engagements and participate in diagnostic studies

- Work closely with delivery unit heads to provide consulting flavour to our customer engagements and manage customer satisfaction, however this is not a delivery or resource management role

JOB QUALIFICATIONS:

- A Management Graduate from an institute of repute or a Chartered Accountant

- Entrepreneurial bent of mind and drive

- Overall work experience of at least 10 + years with relevant exposure in ecommerce / travel verticals.

- Candidates with experience of heading a product category and having dealt with the following:

- Managing P&L of the category

- Product pricing

- Vendor selection and negotiation of terms

- Customer acquisition strategy

- Planning and Managing marketing campaigns

- Working with Supply chain for optimization of delivery time

- Managing customer experience

- Strong written and oral communication with proven track record of interactions at CXO level

- Experience of conducting workshops - strategy, business consulting, process innovation or best practices

- Experience of implementing IT solutions