Urgent opening with one of the Big 4 audit firm in Mumbai.  Job Title: Head Merchant Service and Support  Position : On Contract (Fixed Term Contract)  Contract Duration : 6 Months  Location : Mumbai  Department: Operations  Reports to: Head Operations  Minimum qualifications  Education: MBA or equivalent from a top tier institute  Experience: 10+ years (seasoned retired / Freelancer can also apply) 			 Position Summary:  - Ensure seamless end-to-end delivery of service for merchant customers  - Provide project management, governance and risk management perspective in meeting merchant needs  - Manage vendor relationships and teams responsible for field and back-office support of merchants  Role Description:  - Own the processes for end-to-end merchant experience (on-boarding, servicing, support, feedback collection, etc.)  - Implement the established standards of performance, policies and procedures to meet customer expectations and risk requirements  - Collaborate across all internal functions and and other organization teams to provide a seamless service delivery to the customers across all products.  - Manage and monitor vendor performance for all merchant-facing processes.  - Identify process improvement areas based on analysis of operational data and customer feedback  Supervisory responsibilities:  - Head Merchant Services is responsible for managing the relationship with the third party organization providing service to the merchant network.  - This is technically an individual contributor role  If interested then feel free to call me at Mobile: +91 82880-38073 or Faiz 08095708696  Ravi Mishra Sr. Manager - Key Account Mobile: +91 82880-38073

Mumbai

Head - Merchant Service & Support - Big4 

Head - Merchant Service & Support - Big4  ,Job Description for Head - Merchant Service & Support - Big4  in Step Up Placements in  Mumbai for (10-30) years of experience. Apply Now!

Job Description for Head - Merchant Service & Support - Big4  in Step Up Placements in  Mumbai for (10-30) years of experience. Apply Now!