Job Profile :

- Head the operations function Pan India for last mile and first mile logistics solutions

- Set up and manage an efficient Operational structure

- Resource Planning and optimization, identify the right set of team members, motivate, coach and direct them to perform effectively and drive productivity standards

- Take ownership to build best in class operational processes, hands on implementation at ground level, continuous improvements of processes.

- Adhere and enforce all operational procedures and policies, also ensures timely audit is conducted.

- Ensure Agreed Levels of Service Quality and performance standard

- All the SLAs & TAT committed to Customers are Maintained

- Timely implementation of Technology developed and automation of processes wherever possible

- Maintenance of all the operational budgets

- Ensures customer satisfaction and reduces client escalation by monitoring that the queries, issues & grievances are taken care of within time.

- Work closely and directly with customers operations /logistics team to set up new projects/expand new projects

- Bench marking with Competition by updating regarding Last Mile Delivery solutions/First Mile pick/reverse logistics, coping up with latest trends, innovations and industry best practices

- Monitoring security parameters across region and ensures no unlawful activity occur

- Ensure Pilferages and losses are kept to the min. and complete quick recovery

- Management of Operational database and MIS

- Efficient and timely coordination of employee /vendor payments and reimbursement

- Recruitment, engagement and retention of team members

Candidate Profile :

- Graduate, preferably with post-graduation in management ( Operations or logistics )

- 10 - 15 years of strong experience with a service provider in the logistics/courier industry, preferably 1 -3 years of last mile delivery experience, either at a national level or regional level

- High on customer focus and orientation

- Multi-Site /location Management experience.

- Implemented and Improved Standard Operating Procedures.

- Reverse Logistics experience is an added advantage

- Have interacted with customers to clearly understand their requirements, got into details, prepared and executed SOPs flawlessly and timely

- Excellent human relations skills to be able to work effectively with all members of the logistics team, getting them to perform optimally

- Demonstrated excellence in Multitasking skills

- Good in Monitoring SLA's and end to end operations processes right from Pick up to and reconciliation with billing.

- Should be good at Data management with reasonable proficiency in excel

- Candidate should have himself worked in delivery operations and got his hands dirty. Preferably someone who has grown up the ranks in logistics industry and understands ground realities

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.