Senior Consultant at Elixir Web solutions
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Head - Liabilities & Card Transaction - Processing Unit - Retail Banking (9-16 yrs)
Head - Liabilities & Card Transaction Processing Unit -chennai (TN)
Job Description :
We are looking for candidates from Retail Banking, someone handling back office operations.
The successful candidate will be responsible to lead Domestic and NR Liabilities Operations (Transaction Processing Unit), Reconciliation & Proofing and Card Operations, Projects and Process Management with a mandate to optimize the operating model to support business and product expansion. The incumbent will also be responsible for the management and leadership of approximately 100 FTEs.
Desired Profile :
Core Responsibilities :
- Lead the team to meet business objectives by developing talent
- Work with seniors/stakeholders to solve and design new processes
- Ensure a Pristine Control Environment - All operational risks to be assessed and mitigated, and control/audit issues actively managed to resolution
- Monitor and track expenses to plan
- Strong understanding of applicable regulations and compliance with same
- Employee initiatives VOE, address people issues, effective onboarding and training, staff has clear goals and expectations
- Effective Communication for both internal and external stakeholders providing regular updates on the Operations. Develop strong working relationship between the Consumer Ops site team, India Operations team
- Effective escalation procedures to raise potential reputation risks and franchise issues, maintain a robust COB plan
Day-to-Day Responsibilities :
- Define and track metrics for performance measurement, service levels and monitoring key triggers for early warning signals
- Build and maintain effective communication channels between employees
- Drive initiatives to enhance Client experience and improve operating efficiency and productivity through re-engineering and process improvements by actively identifying opportunities
- Regular tracking and de-risking processes from Fraud, Operational, regulatory and Information security risks
Financial/ Budgetary: Meet the expense plan
Key Deliverables :
- Meet expense plan
- Pass all Internal and External Audit reviews
- Enhance Client Experience
- Attract, Develop and Retain Talent
Education : Bachelors degree/MBA/CA
Experience :
- 10 -12 years of which 5-6 years in Operational process management in Retail Banking Operations
- Very good understanding of branch facing processes
- Leading and managing large teams for 2-4 years; track record of building teams, managing employee motivation
- Competence in Risk & Control, detailed knowledge of Bank policies and procedures, ability to identify and mitigate emerging risks
- Experience in Branch Operations is preferred
Skills :
- People and Process Management, Communication skills
- Leadership skills; strong communication and presentation/public speaking skills
- Team building - Ability to manage diverse teams, conflict management
- Execution skills (Quick thinker who can take strategic decisions to implement, ability to prioritize; analytical thinking and attention to detail)
- Ability to handle pressure, Strong interpersonal skills required for frequent multi-level interaction
Education :UG - Any Graduate - Any Specialization
PG : MBA/PGDM - Any Specialization, CA, CS, ICWA, Other
Doctorate : Doctorate Not Required
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