We have an urgent opening for Head -Learning & Development (Operations) in Bangalore

Company Name- Practo

Position - Head -Learning & Development (Operations)

Experience -4 to 10 YR

Salary - 16 Lacs to 25 lacs PA

Job Location - Bangalore

Note - Only relevant Experience Candidates can Apply

Job Description of Head - Learning & Development (Operations)

1. Responsible for Quality, Training and Knowledge Management Functions.

2. Design and implement the quality management framework w.r.t

i. Process of auditing customer interactions.

ii.Process audit to identify business continuity risks

iii. Coaching and feedback for failures reported in audits.

3. Quality reporting of quality analysis measurement and trends.

4. Working with business leaders and managers to identify training needs and trends within business.

5. Designing a solution which includes blended approach to learning such as coaching, classroom training, 1-2-1 sessions, action learning and e-learning.

6. Train the trainers and define and track the process and metrics related to induction training, refresher and intervention based training.

7. Carry out tests and other certifying mechanisms to periodically monitor and upgrade the skill and knowledge levels of the people in support and operations.

8. Continuously innovate to ensure that people interacting with Practo users have the highest degree of knowledge on Practo's products.

9. Ensure that KBs and all instructional material are designed and prepared as per training standards.

10.Partnering with cross functional teams for providing sign-off for the product release check list.

11.To create an optimum and robust team for the Quality and Knowledge management functions - so that work progresses smoothly and without hiccups at all times

12.Exhibit exemplary leadership in thought, work ethics, ownership and alignment to Practo goals

13.To clearly define roles for each member of the L & D team, and carry out appraisals in a manner prescribed by HR

14.To ensure a culture of integrity, professional work ethics and a healthy competitive spirit across the team, at all times

15.To ensure that every individual & every action in the User Experience team is aligned to the vision, mission & goals of the company.

About Practo

At Practo Technologies we have one aim - Better Patient Experience. Everything we do is for that reason. Be it our B2B products or our B2C service.

Our flagship product, Practo Ray is an easy to use software that helps thousands of doctors across India manage their practice efficiently and serve their patients better.

With Practo Search, we empower patients to make an informed decision when they choose a doctor. We have many challenges in our path. It is no secret that the healthcare industry has been a mess for too long. Doctors and patients face hassles in scheduling appointments, managing records, timely communication. Sometimes no one knows what's going on! We want to fix that.

Our Culture

Everyone is an intrapreneur We don- t have managers for people, we have freedom to do we do best. If anyone of us has an idea - we take it up, own it and complete it.

We are trying to make a difference

At every point we know that what we are creating is going to affect thousands of doctors and millions of patients. It is this power to impact that drives us.

We don- t clock in hours

We work because it is important. Because we like what we do. Because we believe in the outcome. And that is why we give it our all.

Performance is all that matters

Not age, experience, certificates or degrees. Here, our work does the talking.

We are students for life

We are all learners. We seek knowledge and share it enthusiastically. Our doors are always open. So much so that we even have our own Practo Academy.

We are inspired by each other

Our passion for work is contagious. And we look up to each other for the dedication we have, the knowledge we possess and share, for our contribution, across departments.

If this profile is of your interest mail us the following details:

1) Updated Resume

2) Relevant Experience

3) Current CTC

4) Expected CTC

5) Notice Period.

Our Team will get back to you with all the details.

Damodar Nahak
Info Corporate Service
www.infocorporateservice.com

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