Head - Key Accounts & Client Service - Internet/Online

The role is for a leading company in the 'e' space. This is a P&L position that involves servicing of existing customers by offering them a world-class service experience.

- The focus is on up-selling premium packages, client retention, ensuring customer delight through a need sensitive client servicing team and executing various marketing initiatives.

- Grow the business in terms of topline & bottom-line

- Develop & execute annual operating plan - revenue & cost planning and forecasting

- Analyze customer feedback, draw business intelligence, review benefits of core services being offered and ensure high client satisfaction level

- Setup a system that delivers high customer retention

- Improve the efficiency & effectiveness of customer complaints resolution system

Looking for MBA (from a premier institute) with 8-10 years of Sales & Marketing experience preferably in a Portfolio Management /MF Insurance/ Telecom/ITES/Service organization.

- The person should have managed atleast 100 direct/indirect reportees.