Head - Inside Sales - Software/SaaS Firm

We are looking for a highly talented and self-motivated individual to be responsible for heading Inside Sales in the Asia, Europe and North America Region via Telemarketing and Emails. Is tasked with controlling the entire cycle of a customer from B2B cold calling, outbound email and social media marketing, lead nurturing, appointment setting, CRM updates, performance metrics and call script optimization and beyond. Using buying process understanding, product knowledge and communications skills. An employee will work to engage the customer and ask questions that keep the conversation going; they may make the contact and close the loop till an appointment is generated.

Job Responsibilities:

Get into conversations with decision makers via phone/email/social-media and build relationships in order to uncover prospect needs

Follow up to generate sales opportunities and with prospects post sales calls

Build and maintain relationships by conducting ongoing, informative dialog that helps qualified prospects who are not yet sales-ready

Document and update CRM with daily activities as required

Assist with professional development of team members, including training, recommending promotions and providing professional development opportunities

Achieve weekly and monthly goals

Provide input to help evaluate and improve the Inside Sales team's process.

Qualification Requirements:

Skills and Qualifications:

Excellent communication in English: oral, written, and presentation skills

Ability to initiate a complex sales cycle, engaging with partners and internal resources to exceed the expectations of multiple decision makers

Strong problem solving, organizational and interpersonal skills

Experience in driving new business

Knowledge of SaaS and mobile apps a plus

Personal Attributes

Great listener, understands business processes, have experience opening relationships in the BFSI/ Hospitality/ Retail sectors

Organized, understands the importance of CRM, reporting

Team player

Work History

7-15 years Inside Sales experience for a software/ SaaS firm

Proven record of Inside Sales excellence, with consistent achievement of assigned objectives and quotas

Strong PC skills, including experience using MS Office, MS Outlook, MS Excel and some CRM.