Head - Human Resource - IT

The Company:

The technology arm of one of the leading conglomerate, a global leader in media and entertainment industry. They bring together a unique blend of Media and IT skills backed by a deep understanding of the global media and entertainment industry.

Essential Duties & Responsibilities :

- Set up of an organizational level shared services for managing multiple functions like HR, Finance, Marketing, C&B, recruitment, training, Compliance, Quality and IT.

- Envisions, directs, and is accountable for the consistent delivery of HR operations across the shared service model. Responsible for HR operational strategies, HR financial management and budgets, employee relationship management.

- Responsible for creating all service standards metrics and ensuring all service standards are monitored and inappropriate levels are handled consistently and fairly throughout the HR.

- Also responsible for identifying and effecting continuous improvement and service delivery excellence opportunities throughout the operations functions by identifying and adopting best practices.

- Provides leadership, direction, coaching, feedback, and, where appropriate, discipline to and through subordinate team members. Serves as a role model for high quality customer service; ensures that the needs and expectations of all customers are consistently met or exceeded