Head - Human Resource - BPO

This opportunity with a leading BPO based out in Pune.

We are looking for a Head HR with 10 plus years of experience in the BPO/ITeS segment.

Responsibilities :

Talent acquisition :

- Liaising with the business to constantly monitor the manpower deficit status

- Talent Forecasting and cope up with ad-hoc hiring

- Optimization of hiring source mix and utilizing different channels to enhance the speed, quality and efficiency of the process

- Regularly take initiatives to improve quality of hired employees at a company level

- Ensuring that the TAT is maintained

- Ensure that the budget is in accordance

- Managing optimal utilization of resource - Staff, Portals, Services, etc.

HR Operations :

- Review of HR processes to ensure that efficiency of system is maintained

- Maintaining and developing processes to ensure efficiency of operations

- Ensure error free payroll processing

- Ensuring all processes run as per prescribed TAT

HRMS :

- Work closely with departmental stakeholders, subject matter experts and vendors in the definition, testing, training, implementation of the HRMS

- Design and development of process flow for HRMS implementation

- Planning and implementing the processes go-live by the deadline

- Plan application strategies to define project roadmaps and carry out reviews routinely

HR BUSINESS PARTNER :

- The role holder shall be the interface between the business and HR

- Developing an HR strategy in line with business strategy and organizational goals

- Developing credible relationships with key business stakeholders

- Taking collective decisions with business stakeholders and championing the talent initiatives

EMPLOYEE ENGAGEMENT :

- Understanding the culture of the company and gauging the employee pulse and engagement

- Devising and rolling out the employee engagement survey across geographies

- Analyzing the pulse and devise employee engagement initiatives and interventions

TRAINING & DEVELOPMENT :

- Broad overview of the Training & Development charters

- Training Needs Analysis

- Delivery of Management Development Trainings with help of industry partners

STATUTORY COMPLIANCES & LEGAL CHARTER :

- Be the SPOC for Statutory Compliances for the Business

- Manage remittances through designated consultant partner

- Advise Management on critical aspects in this area

- Ensure all audits are dealt with appropriately

- PF, ESIC, MLWF, BONUS, etc. to be managed (Similar charter for Philippines)

Qualifications :

- Graduate

- MBA in Human Resources

Work Experience Requirements :

- Should Have Worked In International BPO (EST Hours)

- Excellent People Management Skills

- Excellent Business Communication Skills