Head - HR Shared Services - BPO/KPO/IT

Role - Head - HR Shared Services

Location - Bangalore

Responsible for setting up & running a HR Shared Service in India for the Global Market for 25,00 employee across 20 plus geographies

- Team comprises of 200+ people in the Shared Services in India.

- Migrating work related to the various employee life cycle stages into the Shared Services

- Re-engineering the shop from a Process to a Value centre

- Focus on digitization and building a virtual environment

- Establishing load balancing and business continuity centers.

- Key contributor in various governance committees

- Redesigning the a HR contact centre

- Setting up a combined HR .

- Significant contributor to numerous roadmaps in HR - Payroll, Performance, Rewards, Talent

Provide leadership, strategic direction to the multi-location Global HR Shared Services with teams in Mumbai, Chennai, Bangalore . The Shared Services supports all the employees through various stages of the employee life cycle: from pre-onboarding support, Employee contact centre, Performance-Rewards-Benefits, Talent development and Learning, International Mobility, Retirals and Exit.

The mandate is to transform the operations into:

- An efficient International Knowledge Hub

- A reliable partner for stakeholders in providing world class employee experience

- An avenue of opportunities for professional excellence for people working in it

- The key focus areas being process re-engineering, leveraging technology & centralization of services.