Head - Hiring/Training/Quality & Customer Framework - Bank

Industry : Banking

Job Type : Permanent

Description :

- Leadership role in a growing setup for a leading private sector bank

Client Details :

- Our Client is one of the largest Private Sector Bank with a presence across Retail, Corporate and Investment Banking with over 1500 branches in the country and abroad.

As the Head of Hiring, Training, Quality you will be required to :

- Device service strategy for the contact centre

- Assess the process performance and identify opportunities for improvements

- Managing the hiring process for the contact centre

- Identifying training needs for the team

- Ensuring governance and compliance to internal and external regulations

Profile :

- You will come with 12+ years of relevant experience in managing HTQC in a contact centre setup with over 500 people. You will have exposure to financial services. You will have excellent team management and communication skills.

Job Offer :

An opportunity to work in growing team and lead a team of highly qualified professionals.

Contact - Ritambara Vasudeva

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