Should have handled P&L responsibility of 80-100 Million USD  Role:  This role leads global business operations activities for Legal Process Service delivery, inclusive of the current Project Management, Sales Enablement (Pre-Sales), IT, InfoSec, and Business Excellence teams.  - This role contributes to financial performance, operating efficiency, and customer satisfaction by implementing and operationalizing the Company's strategic business plans.  RESPONSIBILITIES :  - Direct daily operations of LPO service delivery globally in a manner that drives business objectives, achieves milestones, and contributes to financial goals.  - Ensure the operating unit is running efficiently, optimizing company resources, and maximizing profits. Develop metrics for capturing, analyzing, and reporting effectiveness. Manage issues and resolve problems decisively. Direct, motivate, coach and develop the team.  - Identify, develop, and implement opportunities to improve processes, products and/or services, Drive process improvement and change initiatives. Understand and promote industry "best practices".  - Drive global customer experience through harmonizing practices across delivery locations.  - Partner with Finance, and others, to provide analytics, intelligence, forecasting, and reporting that informs and drives business decisions. This may include authoring and presenting business cases and board papers for consideration.  - Manage key relationships with global functions, other operating units, corporate functions, and customers.  - Represent the SBU, segment, function or region through participation in management meetings, steering committees, task forces, and committees.  - Participate in the business's strategic planning process. Plans may require operations involvement in the development of new products; pursuit of new business opportunities; execution of product launches; coordination of marketing and sales campaigns, design of sales training and compensation plans, alignment of sales channels, establishment of customer service and support models, and more

Mumbai

Head - Global Business Operations - BPO 

Head - Global Business Operations - BPO  ,Job Description for Head - Global Business Operations - BPO  in Confidential in  Mumbai for (15-25) years of experience. Apply Now!

Job Description for Head - Global Business Operations - BPO  in Confidential in  Mumbai for (15-25) years of experience. Apply Now!