Organization: A Leading Consulting Firm
Job Title: Global Account Director – Large Business Group
Location: Bangalore
ROLE & RESPONSIBILITIES -
- As a key account manager, act as a link between the client and the firm .
- Be able to create credibility, build strong, lasting client relationship, and become a trusted business partner.
- The key account manager must anticipate and respond to the needs of the client and help identify and convert opportunities for the firm, while meeting client's expectations.
- He/she must take initiative to evaluate, explain, and validate customer requirements on a continuous basis and
- Be able to identify possible solution to meet the customer needs & coordinate the introduction of the right in-house technical expertise
- Focus on current issues to ensure that time sensitive solutions and ideas are communicated to clients using internal network to identify the firm’s value proposition to take to the client
- Maintain a strong client presence becoming the "go-to" person for the client working seamlessly with the lead partner
- Ensure effective communication across Client Service Team and projects globally. Be recognized as a central point of contact on business development and relationship matters
- Introduce new ideas and solutions to the client
- Personally lead development of those relationships where the firm has no existing relationship
- Develop peer relationships with client staff
- Co-ordinate client relationship events per year and ensure return on investment is measured through deepened relationships
- Preserve the business within the account as well as generate new business
- Meet the desired revenue and profitability targets for the account
- Meet the firm standards in achieving key customer account plans and maintaining customer satisfaction
- Liaise with other members of the account support teams to ensure that best practice is shared, client and sector intelligence is communicated and what services are selling well
- Develop account strategy and convert that into actionable detail for the Client Service Team, and play a key lead on account budgets, rates and service agreement negotiations
- Manage large proposals and responses to RFPs
- Meet the targets set for strategic objectives and profitable sales volume in allocated key account
THE INDIVIDUAL -
- Must have excellent verbal and written communication skills
- Must have excellent negotiating, client servicing and people skills
- Should be sales and business development oriented
- Should have the ability to work in a rapidly growing & often changing business environment
- Should be willing to travel
COMPETENCIES -
- Be able to drive real business conversations with clients
- Sets the standard for insight and opinions delivered to the client as is knowledgeable on both client business issues and the firm’s solutions and can match both effectively through assimilation.
- Be confident interacting at the most senior levels internally and externally, while at the same time able to interact well with peers and other more junior members of the team
- Effective networker with ability to understand client needs
- Good thinker with ability to understand concepts and with relevant industry experience
- Mature in outlook, have strong influencing skills (internal and with client) and diplomacy
- Positive and enthusiastic manner in dealing with a cross section of people
- Enthusiastic self starter
- Be well organized, detail-conscious, pro-active, hard-working, and resilient
- Be an astute judge of decision-making and decision-makers
- Be flexible in their approach and able to work under pressure
- Can build internal networks as well as external ones
SKILLS -
- 8-10 years experience of account relationship management or a client-facing professional role, and understanding of professional services markets an advantage.
- Good interpersonal, organizational and communication skills
- Good knowledge of professional services organizations
- Global experience is a plus
- Good presentation skills
- Possess excellent communication skills and be confident speaking to large groups
- Good working knowledge of Function, Lines of Business
- Strong understanding of services and relevant content across the firm
QUALIFICATION -
- Professional : MBA from top business school in India or overseas
- At least 10-12 years relevant experience in sales/business development or key account management
SELECTION PROCESS -
- Personal interviews and Thomas Assessment
COMPENSATION -
- Compensation is competitive with industry standards
- Details of the compensation breakup will be shared with short-listed candidates only
PEOPLE BENEFITS -
- A strong learning culture
If interested for the given job role, kindly contact Priya Yadav at 022-40011315/73 alternately you can mail across your updated resume at priya@anlagehro.com OR shruti.shanbhag@anlagehro.com
Anlage HRO Services | Anlage Infotech (India) P. Ltd. | 175 B SDF VI, SEEPZ Andheri (E), Mumbai 400096 |
Mumbai | Bangalore | Noida | Chennai
