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11/05 Pallavi Goyal
AGM - BD & Operations at Silverpeople

Views:3002 Applications:70 Rec. Actions:Recruiter Actions:20

Head - eServices - Travel/Airline Domain (6-10 yrs)

Mumbai Job Code: 334297

Silverpeople is working exclusively with one of the leading and well established organization in travel domain. Currently we are recruiting for a senior position, Head - eServices, who will be leading the eServices team which includes the Online booking engine for Direct sales & Self- services product apart from variety of other modules enabling direct access to the user.

This role will be focusing towards the volumes enhancement towards Direct sale & Self-service by ensuring best User experience. S/He would drive new product strategy through identifying, analyzing and implementing game-changing innovations as well as improve existing product performance by using analytics to identify incremental enhancements.

Job Description:

- Head - eService is the strategy & execution owner of the online products across various platforms from the technology perspective.

- To collaborate with the Portal UX and Design team to produce clear wireframes, workflows and visual designs ready for handoff for development.

- The individual is required to spearhead the technology support to the ecommerce team to achieve the Direct sale & self-service targets by improving conversions & reducing system emanating failures.

- Ability to conduct meticulous UAT testing, bug fixing and usability, ensuring zero tolerance towards the errors/bugs across online platforms.

- Ability to perform qualified data analysis to identify the trends in website traffic / behavior which would further help in taking informed decisions around personalization.

- To increase performance and productivity of Agency and track work assigned on a regular basis which includes organizing quarterly meetings.

- Lead the overall team's effort towards innovative designs and solutions to complex business problems in order to improve eCommerce Direct Sales.

- Ability to work with cross functional teams and integrating multiple systems. In-depth understanding of Payment Gateway integrations and operations is required.

- Ability to write the overall strategy documents, effective stored procedures, SOP- s, BRD's & Business Requirement Documents for various applications.

- Manage performance, holding self and team members accountable to effectively and efficiently complete work responsibilities.

- Ability to quantitatively analyze new features for the Online platforms to drive new product directions/features.

- Create daily / weekly and monthly reports giving detailed insights on functions that are being managed.

Candidate's Profile:

- The candidate must be an engineering Graduate from a premier institute with a minimum of 6 years of experience in product management role with minimum 2 years in managerial capacity. Master's Degree will be an advantage.

- Detailed understanding of aviation product development standards & latest solutions available in the landscape.

- A keen eye for innovative solutions every minute of the day, driven by latest trends in the industry and user behavior on the online platforms.

- The candidate should possess excellent client relationship skills, analytical skills, coordination skills, and strong organizational and communication skills.

- Understanding and comfort working as a product contributor to an agile team with a specific acumen of managing product life cycle.

- Expertise in one or more key practice areas such as: strategic/business planning and performance measurement, process management (including Quality Management and Six Sigma) will be preferred.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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