Business Delivery Head at Emprise HR Solutions
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Head - Distribution - Telecom (8-14 yrs)
We are a leading Executive search firm catering to various sectors. We're looking for suitable candidates for the following position :
Role : Head - Distribution
Company : A leading Telecom player
Location : Maharashtra
Key Individual Accountabilities:
Distribution Management:
- Drive business growth by developing Sales & Distribution Channels for all pdt. lines
- Manage circle distribution Scorecard and regular reviews
- Distribution Review mechanism for timely analysis and tight monitoring to meet business objectives
- Maintain quality of distribution and mix of distributors with good ROI
Channel Dimensioning:
- Channel & Sales Manpower Dimensioning - Norms, Gap Identification & reduction
- Dimension and bridge the gap in number of channel partner and FOS and Field force
- Ensure and drive Channel Accounts Reconciliation on a Quarterly basis
- Increasing market share and revenue enhancement through proper channel management
- Execution of Tata one plan and development of distribution channels for modern trade channels
- Building up of cross-sell capability across channel (particularly in line of the new sales org design)
Channel Satisfaction and payouts:
- Design and develop the loyalty programme for trade and channel partners
- Conceptualizing and designing R&R schemes for sales team and FOS
- Periodic DSAT survey with select Channel Partners across all product line to asses the satisfaction level regarding his association with the organization
- Monitor on time channel payout and various sales incentive programs
Key Shared Accountabilities:
With Circle Head:
- Design circle distribution strategy as per AOP and corporate guidance
- Establish and monitor processes for Distributor appointment, Outlet expansion, product availability, trade recommendation
With CLT:
- Distribution rollout plan and strategy
- Sharing strategies for increasing channel/sales team performance through distribution initiatives.
With the corporate:
- Provide circle level feedback on Distribution networks and circle specific product and distribution requirements
- Sharing best practices across circles and industry
- Parameters for Success
- Financial Metrics
- Performance vs. forecast/budget
- Net Additions
- Net Revenue
- ARPU
- Average MOU's
- Profitability-EBITDA(1)
- Capex
- Opex
- Operational Metrics
- Channel satisfaction score
- Revenue market share
- Customer market share
- CSAT
- Customer churn
- DSAT
- Acquisition cost per customer
Other responsibilities:
- Market visit to meet channel and distribution partners once a week
- Conduct a full team meeting with all S&M vertical heads once a week
- Review sales performance and monthly targets with Sales team first week of month
- Review performance in all functions at least twice per month
- Launch and review various loyalty programs for channel and distribution partners
- Meet circle head 1-2 times per month
Functional Competencies:
- Strategic Thinking / Creation of business model
- Strong understanding of S&D dynamics & its Management
- Business Understanding - understanding of telecom/FMCG/ other Business environment
- High Level of People Management Skills
Cross functional knowledge:
- Strategic agility
- Managing large organizational group
- Mentoring & Coaching
- Change management
- Entrepreneurial Orientation
Behavioural Competencies:
- Customer focus, People Development, Drive for results, Building effective teams, Timely decision making, Innovation management
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