Head - Customer Support Operations - eCommerce - Startup

We are India's hottest start up funded by Tiger Global and Nirvana advisors looking at expanding our team And looking for the following result oriented professionals to build our organization.

Position: Head- Customer Support Operations

Location: Noida

Job Responsibilities

- Responsible for inbound and outbound customer support operations,

- Responsible for resource management

- Responsible for escalations management

- Responsible for cost of CS Operations

- Understanding of outsourcing model in CS is preferred

- Deep understanding of one CRM and ticket management system

Qualifications:

- MBA

- B.E. / B.Tech is preferred

- Customer Service Experience

- Staffing & Planning

- Help Desk Experience

- Preferably from e-commerce background