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02/07 Anand Kumar Singh
Senior Consultant at Vintronics Consulting

Views:6876 Applications:651 Rec. Actions:Recruiter Actions:23

Head - Customer Support - BPO (10-16 yrs)

Bangalore Job Code: 233178

Please find the Job Details :

Position: Head - Customer Support

Location: Bangalore

Exp: 10-15 Years

Job Description :

- Prior Experience in Customer Care/Customer Support from BPO/KPO/Online/eCommerce

- Ensuring continuous interaction with the customer to make sure that area of concern can be worked upon for improved service levels.

- Building and maintaining healthy business relations with clients, ensuring high customer satisfaction matrices by achieving delivery & service quality norms.

- Monitor, identify and resolve performance/behavior/attendance issues using prescribed performance management techniques.

- Monitor and take action on TKS, personnel and payroll issues

- Monitoring and giving feedback to the customer service representatives.

- Interacting with clients on calibrations and roll out updates.Closely monitoring the daily productivity against the defined Service Level standards

Anand

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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