Designation - Head Customer Service Training (Manager / Sr. Manager)

Company - MTS (Telecom)

Location - Mumbai

Experience - 8 - 14 Yrs

Education - Postgraduate

Role:

- Ensure 100% Training Process Compliance

- Achieve OJT / NPL training outcome

- Training Cost Efficiency, Include proper utilization of budget & outcome of training

- Ensure KM updation & utilization

- Responsible for Job Knowledge Quiz Performance (BR, CSD, Contact centre)

- Ensure new Initiatives for process or people development (Module development, Process development, People development)

Contact: Purnendu.shekhar@mtsindia.in