Customer service manager  Job description:  - providing help and advice to customers using your organisation's products or services;  - communicating courteously with customers by telephone, email, letter and face to face;  - Investigating and solving customers' problems, which may be complex or long-standing problems that have been -passed on by customer service assistants;  - handling customer complaints or any major incidents, such as a security issue or a customer being taken ill;  - issuing refunds or compensation to customers;  - keeping accurate records of discussions or correspondence with customers;  - analyzing statistics or other data to determine the level of customer service your organisation is providing;  - producing written information for customers, often involving use of computer packages/software;  - writing reports analyzing the customer service that your organisation provides;  - developing feedback or complaints procedures for customers to use;  improving customer service procedures, policies and standards for your organisation or department;  meeting with other managers to discuss possible improvements to customer service;  being involved in staff recruitment and appraisals;  training staff to deliver a high standard of customer service;  leading or supervising a team of customer service staff;  learning about your organisation's products or services and keeping up to date with changes;  keeping ahead of developments in customer service by reading relevant journals, going to meetings and attending courses.

Delhi NCR

Head - Customer Service - Retail 

Head - Customer Service - Retail  ,Job Description for Head - Customer Service - Retail  in Spicy Jobs in  Delhi NCR for (10-15) years of experience. Apply Now!

Job Description for Head - Customer Service - Retail  in Spicy Jobs in  Delhi NCR for (10-15) years of experience. Apply Now!