Head - Customer Service Operations

Role and Responsibilities

As the Head of Operations you will

- Lead the Customer Service Operations in India

- Partner with Global teams to understand root cause of performance challenges and drive a philosophy of continuous business improvement.

- Be apart of the leadership team in India that will determine best strategic options for the future growth of India Operations.

- Lead employee engagement, training and Talent management

- Lead and/or participate in Operations-specific and/or company 's wide projects .

Essential Qualifications

To be eligible for this role you will need to have

- A graduation / Post Graduation certificate in any field

- Over 15 years of total work experience in customer operation

- At least over 6 years of people management experience

- Experience in driving project, process excellence and growth strategy