We are hiring for a "TITAN company" which deals into online gold and diamond Jewellery shopping based out of Chennai.   Location : Chennai  Role : Head Customer Service & Online Sales  Experience : 5-16 years in Banking industry/E-Commerce/BPO's involved in selling high value products.  Job Role :  - The person will have full responsibility for the online sales and customer service teams. This includes all channels - inbound, outbound, chat and email.  - Will handle a team of approximately 30 agents and growing. Responsible for hiring, training and performance of this team.  - The key business metrics will be online revenue and conversion, TAH leads and appointments and customer satisfaction scores.   - Will need to set up a robust relationship management program to drive more customer loyalty and repeat business.  - Should have had some experience in setting up processes, incentive structures and MIS' for performance measures.  - Need an intelligent, data focused individual who can work with other teams to achieve business goals. Like working with the marketing team to generate more chats.  - Role involves travelling across the locations as and when required.   Reports to : Co-Founder  Note : Apply only if you have relevant experience in the similar industry.

Chennai

Head - Customer Service & Online Sales - eCommerce 

Head - Customer Service & Online Sales - eCommerce  ,Job Description for Head - Customer Service & Online Sales - eCommerce  in Laksh HR in  Chennai for (5-16) years of experience. Apply Now!

Job Description for Head - Customer Service & Online Sales - eCommerce  in Laksh HR in  Chennai for (5-16) years of experience. Apply Now!