Head - Customer Service

To manage All-India Customer Service Operations across 14 branches with a team of 4 Regional Managers, Training Manager, Group Leaders, a total service team of 125+ engineers and support staff.

The responsibilities include:

- Lead & motivate the team to deliver a high level of customer satisfaction as well as achieve / exceed the annual financial targets through promotion of AMC's CMCs, and sale of spares, consumables and accessories

- Identify new opportunities for business growth

- Identify and implement new initiatives to improve customer service

- Gather market intelligence on competitors activities & develop / recommend strategies to meet competitive challenges

- Develop team members on both technical & behavioral areas; be a mentor

Experience: 20+ years in any technical field of which 7-10 years must be in customer service management

Essential : Diploma/Degree in Electronics/Instrumentation Engineering