Position : Head - Customer Experience  Experience Required : 11+ Years  Required Qualification : B.E / MBA (Full Time)  Reporting to : Service Head  Job Description :  - Work closely with Marketing, Sales and R&D to ensure that the Voice of the Product & Customer reaches all internal stakeholders.   - Responsible for digitization journey for CS to ensure industry best customer experience.  - Maintain track customer interactions and crunch the data to understand individual customer behavior.  - Dealing with Marketing to devise relationship campaigns and then design it accordingly.  - Drive Contact center responsibilities to Manage Product & Customer life cycle and CVM.  Somya Agarwal

Delhi NCR

Head - Customer Experience - Retail/Telecom/Automotive/FMCG 

Head - Customer Experience - Retail/Telecom/Automotive/FMCG  ,Job Description for Head - Customer Experience - Retail/Telecom/Automotive/FMCG  in Abia HR Solutions Pvt Ltd. in  Delhi NCR for (11-19) years of experience. Apply Now!

Job Description for Head - Customer Experience - Retail/Telecom/Automotive/FMCG  in Abia HR Solutions Pvt Ltd. in  Delhi NCR for (11-19) years of experience. Apply Now!