Responsibilities:  - Guardian of Customer experience - responsible for continuous improvement of customer experience at all customer touch points  - Responsible for Strategy and Execution of all customer experience improvement projects - driving continuous improvement  - Establishes relationships with the different teams within the organization to make projects successful  - Responsible for a scientific approach towards Customer Experience  - Establish a framework for measuring customer experience, Building and running mechanisms to kill Outliers (Prevention is Better than Cure), Building a framework to learn from Outliers to drive Continuous Improvement  - Evangelise Customer experience at large, through leading innovative programs  - Responsible for infusing Customer Centricity to the organisation at large from customer facing teams to inward facing teams  - Develops a very good understanding of the customer pain points, and delight points  Experience:  - Looking for candidates with a minimum of 12+ years of relevant experience in Customer experience and Support field.  Education:  MBA from Premier B-Schools.

Others

Head - Customer Experience - Operations Excellence & Planning 

Head - Customer Experience - Operations Excellence & Planning  ,Job Description for Head - Customer Experience - Operations Excellence & Planning  in CareerNet Technologies in  Others for (8-18) years of experience. Apply Now!

Job Description for Head - Customer Experience - Operations Excellence & Planning  in CareerNet Technologies in  Others for (8-18) years of experience. Apply Now!