Head - Customer Centricity - Real Estate/FMCG

Position : Head - Customer Centricity (Leading MNC Company)

Role :

- A Challenging role to build capability in the area of Customer Centricity for the B2B side of the business for the organistion

- Managing, measuring and improving the Customer Experience

- Managing studies aimed at achieving customer delight through strategic and tactical interventions

- Work in close collaboration with other internal teams to identify and prioritise customer experience projects

- Develop metric and measurement techniques that will enable to constantly and consistently measure the customer's experience

- Champion the customer, identifying their needs and expectations

- This position reports into the MD

Experience :

- MBA

- 10-15 yrs of experience in Marketing & Sales/ Marketing Excellence/ Service Delivery/ Service Excellence/ Customer Centricity Consulting

- Should have ideally worked in a B2B Centric business

- Should have extensive experience in the area of Service Delivery/ Service Excellence/ Customer Centricity

Location: Mumbai

This position is with a Client of Vertex Corporate Services which is a Leading MNC Company