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01/09 Sibal
Managing Director at Vertex Corporate Services

Views:26180 Applications:592 Rec. Actions:Recruiter Actions:223

Head - Customer Centricity - Real Estate/FMCG (10-15 yrs)

Mumbai Job Code: 488391

Position : Head - Customer Centricity (Leading MNC Company)

Role :

- A Challenging role to build capability in the area of Customer Centricity for the B2B side of the business for the organistion

- Managing, measuring and improving the Customer Experience

- Managing studies aimed at achieving customer delight through strategic and tactical interventions

- Work in close collaboration with other internal teams to identify and prioritise customer experience projects

- Develop metric and measurement techniques that will enable to constantly and consistently measure the customer's experience

- Champion the customer, identifying their needs and expectations

- This position reports into the MD

Experience :

- MBA

- 10-15 yrs of experience in Marketing & Sales/ Marketing Excellence/ Service Delivery/ Service Excellence/ Customer Centricity Consulting

- Should have ideally worked in a B2B Centric business

- Should have extensive experience in the area of Service Delivery/ Service Excellence/ Customer Centricity

Location: Mumbai

This position is with a Client of Vertex Corporate Services which is a Leading MNC Company

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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