Head - Contact Center - Bank

We have a job opening for a reputed MNC bank based in Mumbai.

Job Title: Head-Contact Center

Role: The incumbent will be responsible for strategic planning & execution of all Contact Center Operations.

Management and Leadership of processes for the continues improvement of channel

Continues staff development programe.

Will be handling processes like voice, correspondence, video branch, revenue, virtual relationship mgmt, centralized desk, HR & Admin Work for the call center.

Education Skills: MBA/PG Diploma

10+ years experience in a reputed Bank.

Salary offered: 15 - 24 LPA