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Human Resources Consultant at Helix - HR
Views:3529 Applications:185 Rec. Actions:Recruiter Actions:15
Head - Call Center - eCommerce (17-22 yrs)
The company is a leading eCommerce org in India.
- The person will be responsible for heading the Customer Service Center, manages inbound and outbound calls and emails, customer web bookings etc.
- Supervise the activities of subordinates engaged in various customer service duties to ensure the efficient operation of the Service Center.
- Analyze processes, improve efficiencies, create training aids and conduct training.
- Develop, analyzes and reports customer service center key performance metrics.
- Masters the order management and telecommunications systems ensure associates are properly trained and updated as necessary.
- Keep abreast of technology improvements. Provide product assistance to customers and trains associates on product knowledge.
- Looking for MBA with 17-20 years exp wt experience gained in customer service and call center. Sales/customer service training experience will be an added plus.
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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