Head - Business Intelligence - eCommerce

Silverpeople is hiring for Head-Business Intelligence for one of their clients in Fashion e-commerce space.

Please find below the JD:

Job Purpose: Define and drive consumer analytics and become the brain of the organisation

Reporting to : Business Head/ CEO

Responsibilities:

- Develop the BI engine from scratch

- Choose the right data and manage multiple data sources across the different brand teams.

- Build advanced models that turn the data into insights for intra as well as inter function decisions.

- Undertake a transformational-change program so that the insights translate into effective action

Business Impact:

- Enable a constant check on the pulse of the business.

- Better customer service and getting a better feel for customers and how they interact with the website.

- Create Predictive Business Intelligence template

- Provide analytical and technical guidance during new activities and projects.

- Conduct monthly deep dives on product performance (B2C & B2B).

- Provide thought leadership on best practices related to e-commerce measurement and testing, segmentation methodologies, customer profile elements, and predictive models.

- Promote consumer segment interests.

- Support the development of customer-centric business and loyalty marketing strategies and analyses.

- Leverage internal learning, benchmarks and category/business knowledge to provide a bigger picture context to analysis.

Requirements:

- More than 10+ years of business experience, with a minimum of 5 years involved with analytics in e-commerce/retail industry preferable

- Strong knowledge of consultative data analysis, interpretation and reporting

- Working knowledge of analytical, statistical and Business Intelligence tools including SAS, MicroStrategy, Access, Cognos or similar tools desirable

- Masters in Statistics, Mathematics, Operational Research and Management or or equivalent experience

- Strategic and analytical with ability to synthesize and organize data/information into actionable recommendations with clear customer and shareholder impact

- Excellent communication skills and are ability to interact with all levels of end users, technical resources, and colleagues

CTC; not a bar for right candidate

Consumer analytics experience is must