Head/AVP - Presales - BPO

Job Duties/Responsibilities :

- Lead solution design for all opportunities in Caliber Point's areas of IT+ BPO services (BFSI, HR, Finance and Accounting, Telecom, Healthcare)

- Coordinate and manage responses to RFPs / RFIs / Tenders

- Work closely with Sales, Transition and Operations teams to understand requests for services and ensure bid management team delivers to a high level of internal customer satisfaction

- Responsible for target achievement & growth of the vertical

- Responsible for planning and coordinating various stages in marketing, client acquisition and presales.

- Developing marketing & networking channels to create new service offerings, business and opportunities.

- Developing and monitoring of the annual budget and long-range financial planning and creating new revenue targets

- To provide executive leadership to ensure objectives and goals are accomplished according to strategic business plan.

- To work collaboratively with operations, foundation and support services to provide integrated operational functions.

- To direct strategic and tactical planning, evaluation, development and coordination of the business development team.

Qualifications :

- MBA (required)

- BE (preferable) / Any other graduate qualification

Mandatory Skill Sets :

- 10-14 years Prior experience in Pre Sales / Solution Design in IT+BPO space

Competencies :

- Understanding of Platform BPO solution design

- Understanding of BPO services and operations

- Understanding of outsourcing relationship models, pricing models, Service Level development (preferable)

Work Experience :

- 10-16 years, of which at least 8+ years in the IT, BPO industry

Soft skills required :

- Team spirit

- Responsiveness and Customer orientation

- Delegation / Task management

- Expectation management

- Written, communication and presentation skills

- Ability to interact with senior leadership, both internal and external

Technical Skills :

- Well versed with MS Office (Word, PowerPoint)