HCL Technologies - Manager/Senior Manager - Market Research

Manager/Senior Manager - Market Research position with below specifications :

Experience - 9-12 yrs

Location - Noida

Skill - Should have hands on experience in Secondary and primary research.

JD :

The exact type of work you will carry out varies according to HCL's business requirements. In general though, tasks can include :

- Communicate with clients/ sales personnels/ senior leadership and understand the research objectives

- Responsible for selecting the most appropriate research methodology and supporting techniques to meet a defined business objective

- Design, execute and manage Quantitative and Qualitative projects including, analyses, execution, report writing and presentation

- Apply and demonstrate an advanced level of understanding and knowledge of appropriate statistical applications and research design techniques in order to provide consultancy to clients

- Lead/ Manage/ Motivate and Retain a team of dynamics research managers and create an inspiring team environment with an open communication culture

- Monitor the work of staff members on projects to ensure work tasks are completed according to the project management plan for seamless timely quality work within budget

- Develop and provide expertise in target business industries to both external clients and internal teams

- Plan and propose yearly team budget and optimize spend and resource allocation

- Establish/ Identify/ Onboard and Maintain strong research partner network (across geos) for field studies and new syndicate report assignments

- Manage and oversee several research partners/ vendors and maintain a consistent trajectory of growth, while avoiding cost obstacles that arise from a constantly shifting market. A strong commercial acumen.

- Practice and demonstrate exemplary work ethics, self-motivation in learning and taking on new challenges to support sales for the company

- Drive deep consumer/customer understanding and maintain good relations for managing relationships to market research suppliers/partners

- Identify the need and pitch/ create pro-active research proposals for both internal and external clients

- Answer queries and resolve any issues that the stakeholder has

- Knowledge of SPSS and SAS is advantageous

- Any other tasks and projects as assigned by management

Other Job Functions and Responsibilities

Commitment : Knowledgeable about market research, dedicated to the goals of the company while promoting a positive culture to ensure good relationships, overall satisfaction and profitability.

Accessibility : Must be able to access and function within areas key to productivity. Adequate manual dexterity to operate assigned and shared office equipment. Ability to travel on periodic overnight and extended stays, and work extended hours when necessary.

Communications : Must speak clearly and fluently to communicate on a wide range of topics. Excellent reading comprehension, and grammatically correct written communication skills. Must have the ability to understand and respond intelligently to business correspondence. Interpersonal skills as needed to persuade, manage conflict, debate and negotiate. Response to pressure should be calm and reasonable.

Technical : Must demonstrate a high proficiency in understanding and working with basic software and computer skills, to include Microsoft Outlook, Excel, PowerPoint and Word.

Judgment : Comprehension of job requirements and procedures. Can initiate and perform work assignments under minimal supervision that may be broad, varied, and complex in nature. Employee must have the ability to use educated and intuitive judgment to make decisions.

Flexibility : Must be able to work in a shifting environment with ability to juggle and prioritize multiple, competing tasks and demands and to seek supervisory assistance as appropriate.

Analysis : Mathematical aptitude; use of numeric calculations for accuracy of reports and tasks

Organization : Organizational and time management skills sufficient to plan and accomplish assigned goals.

Logic : Deductive reasoning ability to enable the appropriate application of general concepts to specific situations. Able to translate theory into business practices. Employee must apply experience, skills and information to identify problems and plan strategic resolutions.

Work Ethics : Must be willing to work hard, be dependable and responsible, possess a positive attitude and maintain a sense of honesty and integrity.

Skill Sets required :

You will need to :

- Set clear team goals and delegate tasks and set deadlines

- Oversee day-to-day operation and monitor team performance and report on metrics

- Motivate team members and discover training needs and provide coaching

- Listen to team members feedback and resolve any issues or conflicts

- Recognize high performance and reward accomplishments

- Encourage creativity, risk-taking and suggest and organize team building activities

- Showcase strong research methodologies, analysis, working with web analytics data and tools

- Should possess strong commercial awareness, vendor negotiation and strong liaison skills

- Demonstrate strong ability to work with Senior Management and Sales

- Strong ability to direct and manage a team to fulfill all projects on time and within the budget while providing rich insights to clients

- Distinguished presentation skills

- Exceptional client interaction and sales ability

- Specialized or Technical Knowledge in Office products and SPSS

- Experience in using software for market research: Conjoint, tabulation software.

- Experience with statistical packages such as SPSS, SAS, R, or SQL scripting is preferred but not required

- Open to learning new processes and take on new challenges

- Ability to be a quick learner as well as detail-oriented

- Independent thinking skills

- Flexible schedule with the ability to work some nights and weekends